Cancellation and Refund Policy

Sidekick Agent Last updated: 7 October 2026

This policy forms part of our Terms of Service and should be read together with that document. Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Cancellation

During your 30-day trial

You may cancel at any time during your 30-day trial from your billing portal or by contacting us at hello@sidekick-agent.com.au. Your card is never charged. Your access continues until the trial's end date, then simply stops.

Monthly subscriptions

You may cancel a monthly subscription at any time from your billing portal or by contacting us at hello@sidekick-agent.com.au. Cancellation takes effect at the end of your current billing period. You retain full access to the Service until that date.

We do not charge a cancellation fee.

Annual subscriptions

You may cancel an annual subscription at any time. Cancellation takes effect at the end of your current annual billing period. You retain full access to the Service until that date.

Refunds

General policy

You have a full 30-day trial to evaluate the Service before your card is ever charged — a real campaign's worth of use, at no cost. Because of that evaluation window, once a billing period has been charged we do not offer refunds for that period on a change-of-mind basis.

This does not affect your rights under the Australian Consumer Law. If the Service fails to meet a consumer guarantee — for example, if it is not fit for the purpose described or has a major failure — you are entitled to a remedy under the ACL regardless of this policy.

Annual subscriptions — pro-rated refund on request

If you are on an annual plan and wish to cancel before the end of the annual period, contact us at hello@sidekick-agent.com.au. We will consider requests for a pro-rated refund of the unused portion of your annual subscription on a case-by-case basis.

We're a small Australian business. If things genuinely aren't working for you, contact us first — we'd rather fix it.

How to request a refund

Email hello@sidekick-agent.com.au with your account email address and a description of the issue. We will respond within 5 business days.

Your Data After Cancellation

Your account and all associated data are retained for 12 months after your access ends (whether from cancellation, a trial that wasn't converted, or a lapsed payment). During this period you can export everything using the one-click data export in the Service — the export link itself is available for the first 30 days after access ends; contact us before that window closes if you need it kept open longer.

If you resubscribe before the 12 months are up, your account and full record are restored intact — nothing is lost by taking a break. (Note: a founding-cohort rate, if you held one, is not restored on resubscription — see Section 3.7 of our Terms of Service.)

After 12 months with no resubscription, your account and data are permanently deleted and cannot be recovered. Financial records (invoices, tax records) are retained separately for the statutory period regardless.

Deleted data may also persist for a period in routine backups before those backups themselves expire; see our Privacy Policy for details.

No Lock-In

Your data is yours. You can export all campaigns, contacts, and track record data at any time while your subscription is active, and for 30 days after your access ends (see Your Data After Cancellation above). We do not charge for data export.

Contact

Billing and cancellation enquiries: hello@sidekick-agent.com.au

Billing portal: accessible from your account settings.